Fanywin Privacy Policy — Our Commitment to Protecting Your Information

When you create an account or use our services on Fanywin, we collect various types of information. This information is necessary to provide you with the best gaming experience and to maintain the security of the platform.

Beyond the above, we do not collect any sensitive personal data — such as religion, political views, or health-related information.

Fanywin collects your information through several methods. Every approach is fully transparent and based on your consent:

• Registration Form: Information you provide directly when creating your account.
• KYC Verification: Documents uploaded to verify your identity.
• Transaction Records: Automatically collected during deposits and withdrawals.
• Platform Usage: Activity data collected while playing games, placing bets, and browsing pages.
• Cookies & Technology: Automated tracking to improve website performance.
• Customer Support Contact: Messages you send via live chat or email.

Fanywin uses your personal data only for specific, lawful purposes. In line with our Privacy Policy, no data is ever used beyond its intended purpose:

• Account Management: Used for registration, login, password reset, and profile updates.
• Identity Verification: To complete age verification and the KYC process.
• Payment Processing: To process deposits and complete withdrawals.
• Promotions & Bonuses: To deliver relevant offers and rewards tailored to you.
• Customer Support: To handle complaints and provide customer support.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligations: To meet regulatory compliance requirements.
• Service Improvement: To improve platform performance and enhance the overall user experience.

Fanywin never sells your data to third parties for advertising purposes. Your data belongs to you.

Fanywin uses industry-leading technology to protect your personal data. Our security framework is multi-layered and continuously updated:

• 256-bit SSL Encryption: All data transmissions are encrypted.
• Secure Servers: Your data is stored in internationally certified data centers.
• Two-Factor Authentication: An extra layer of security applied at login.
• Regular Audits: Regular audits conducted by third-party security experts.
• Access Control: Only authorized personnel can access data on a need-to-know basis.

Data Retention Period: All data is retained for as long as your account remains active. After closure, certain information may be kept for up to 5 years to meet legal obligations.

Fanywin never sells your personal information. However, in limited circumstances, data may be shared with trusted partners:

• Payment Providers: Approved mobile banking services including Mobile Pay, Nagad, and Rocket — to process transactions.
• Identity Verification Service: Regulated third-party providers used to complete KYC verification.
• Law Enforcement Agencies: Based on valid legal requirements or by court order.
• Security Partners: Specialist agencies for fraud detection and prevention.

Fanywin uses cookies and similar technologies on its website to enhance your browsing experience and keep the platform fast and efficient.

You can disable cookies at any time through your browser settings. Please note that doing so may affect the functionality of certain features.

Under Fanywin's Privacy Policy, every user has full ownership of their personal data. Below are your key rights:

Fanywin is strictly for users aged 18 and above. We never knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• Age is verified through government-issued ID during the KYC process.
• If an underage account is identified, it is immediately suspended and all associated data is deleted.

Fanywin may update this Privacy Policy from time to time. For any significant changes:

• Advance notification will be sent to your registered email.
• You will be notified on the website.
• The effective date of any change will be clearly displayed at the top of this page.

Continued use of Fanywin after any changes takes effect will be considered your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch with us:

• Email: support@fanywin.com
• Live Chat: Click the chat button at the bottom right of the website.
• Time: 24 hours a day, 7 days a week.

Our Bengali-speaking support team is always here for you. For privacy-related complaints, we aim to provide a resolution within 7 business days.